Dé vacaturesite
van werkgevers
in Zuidoost-Brabant

Customer Service Employee 33 - 40+ uur vacature

Commercieel/ Verkoop Kaatsheuvel 464 keren bekeken
Vacature omschrijving

For our client in Kaatsheuvel we are looking for a Customer Service Employee.

It is a fulltime job.

Company description:
They are an international fashion forward shoe brand, they design, develop and distribute shoes.

Job description:
• You are the first point of contact for customers service of all sales channels, international
• Overall responsibility for service for Key Accounts – Independents retailers, e-accounts national and international as well as contact with end customers
• Overseeing implementation of the customer service strategy - including budgets planning and attending sales meetings
• Working closely with the company’s teams, Management Team, Sales Team from other countries, Styling Team, E-Commerce team and Marketing team, enabling them to meet the brand - image and commercial objectives
• Maintain effective internal and external communications to ensure that all relevant company functions are kept informed about customer service objectives
• Monitor and report on effectiveness of customer service communications
• Processing and confirming orders to customers
• Performing the correct and timely handling of the shipments
• Performing a correct complaint handling
• Signaling of product problems
• Stay up to date with product-, and price-information of the total BRONX-range

Requirements:
• HBO study in Commercial Economics or similar
• Excellent communication skills
• Experience with Navision is a plus
• Excel wizard
• Strong analytical and social and service skills
• Proven track record of success in customer service of willing to learn
• Confident, driven and dynamic
• Entrepreneurial mindset with the ability to spot original customer service opportunities
• You are pro-active, persistent and have perseverance
• You are experienced in working with targets and budgets
• Fluency in Dutch, English, German both spoken and written is a must
• Spanish and French is a pre